Editing Openai/69747241-1550-8008-8dcb-0501d3d7b74a (section)

=== Assistant: 😅 You’re not wrong — and yes, lots of customers have complained about this. ===
😅 You’re not wrong — and yes, lots of customers have complained about this. You’re very much not alone.

===== 👉 Yes, this has been asked for repeatedly =====
👉 No, SAP still hasn’t opened it up in S/4HANA Cloud (Public)
👉 It’s a deliberate “clean-core / UI consistency” choice, not an oversight

==== Across SAP Community, TechEd Q&A, and Customer Influence sessions, the same asks keep coming back: ====
* “Why can I fully tailor the email, but not the My Inbox task title?”
* “Managers can’t see what actually changed in a PR/PO without drilling in.”
* “Inbox items are too generic for high-volume approvers.”
* “Let me at least add context like WBS / WO / delta amount / budget status.”

This comes up a lot in:
* Purchase Requisition workflows
* Service Entry Sheet approvals
* Project / WBS-based spend approvals
* Central Finance & shared-service inboxes

So yes — you’re echoing a very common frustration.

==== SAP’s official stance is basically: ====

: 

In other words:
* 🧱 Inbox = rigid, standardized UI
* ✉️ Email = flexible, customer-specific communication

From a clean-core and lifecycle perspective: logical
From a manager productivity perspective: 🤦‍♂️

==== SAP has acknowledged the pain, but instead of letting you change the inbox text directly, they’re pushing indirect mitigations: ====

===== You already mentioned this — and yes, this is SAP’s preferred workaround: =====
* Add more context fields to the task
* They appear in the right-hand pane, not the title
* Still requires clicks → still sub-optimal for bulk approval

===== - Column visibility tweaks =====
* Sort/filter improvements
* Still no control over task title text

===== SAP is clearly betting on: =====

: 

That’s… optimistic 😬
And today, Joule Base does NOT fix this gap.

==== For high-volume approval environments like yours: ====
* 2–2.5k PRs/month
* Many-line PRs
* WBS + WO driven spend
* Managers approving between meetings

👉 Inbox text quality directly affects cycle time and stress
👉 SAP knows this
👉 But Inbox title customization is still not on the public roadmap

==== None are great, but these are the patterns: ====
# Over-invest in email content - Put all critical context + deltas in the email - Inbox becomes just a “click-through launcher”
# Aggressive context enrichment - WO / WBS - Old vs new value - Budget availability flag - Still one extra click, but tolerable
# External approval dashboards - Datasphere / Power BI “Approval cockpit” - Inbox only used for final action - Very common with finance-heavy customers
# Wait-and-hope strategy - Many have raised this via Customer Influence - No committed delivery yet

==== : ====

: 

: 

If you want, next step I can:
* Pull together exact SAP Community threads echoing this
* Help you phrase a Customer Influence request SAP actually listens to
* Or help you design the least-bad inbox + email + Joule combo for PRs specifically

Just say the word.