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===== 5. 書中內容結構大致長這樣 ===== 大致可以想像分成兩半：博客來<ref>{{cite web|title=博客來|url=https://www.books.com.tw/products/0010886772?srsltid=AfmBOoosoSGZ1lkDelpSDMEWb2XPgb7ydJgKhKLWXruy1yUeI9DwR1uP|publisher=books.com.tw|access-date=2025-12-04}}</ref> # 「為什麼信任這麼重要」＋ HEAR 原則 - 解釋什麼是信任關係 - 反例：威脅、情緒勒索、權力壓制怎麼讓談話崩壞 - 正例：在高壓情境（審訊、恐攻、家暴）下，怎麼靠 HEAR 慢慢拿到真實資訊 # 四種溝通風格與實際應用 - 介紹動物模型 - 親子、伴侶、職場會議、談判等實際場景 - 怎麼調整自己的溝通方式，避免把對方逼成暴龍或老鼠
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