Editing Openai/689d5536-2710-8008-9dd0-96de4530ae04 (section)

=== Assistant: Okay — he’s basically combining the network activation reset with a full SIM reseat to force the phone to re-handshake … ===
Okay — he’s basically combining the network activation reset with a full SIM reseat to force the phone to re-handshake with AT&T’s network from scratch.

Here’s how I’d handle it:
# Power off the iPhone completely.
# Remove the SIM tray.
# Wipe the SIM contacts with a microfiber cloth (you’ve already done this, but do it again so he can check the box).
# Reinsert the SIM tray.
# Power on.
# Turn off Wi-Fi.
# Immediately try 611 → a regular outgoing call → an incoming call → load neverssl.com in Safari.

Then give him a short, bullet-style report like:

: 

If 611 still fails after this, that’s your signal to say:

: 

Do you want me to also give you a short, polite pushback line in case he tries to bring up your grandfathered plan again at that point?