Editing Openai/689d5536-2710-8008-9dd0-96de4530ae04 (section)

=== Assistant: That sounds like he just did the first-level network feature refresh on your line — “2902” is probably an internal refe… ===
That sounds like he just did the first-level network feature refresh on your line — “2902” is probably an internal reference to your line’s last 4 digits or a system ID.

In AT&T terms, “refresh the network settings on your device line” usually means:
* They’ve pushed a new configuration from their HLR/HSS (subscriber database) to your SIM/line.
* This should force the phone to re-register for voice/SMS/data with updated settings.
* It’s not yet a full “line rebuild,” but it’s a good first provisioning step.

What to do now:
# Wait for him to say “Please restart” or “Please test.”
# As soon as he says it’s ready, turn off Wi-Fi and try 611 first.
# Report the result — success or fail — so he can either escalate to a full line rebuild or close it out.

Do you want me to give you the exact short wording to report the result so it keeps him engaged if 611 still fails?