Editing Openai/689d5536-2710-8008-9dd0-96de4530ae04 (section)

=== Assistant: Yeah — Tier 2 folks usually have a fixed “device condition” flow before they’re allowed to touch the backend provisioni… ===
Yeah — Tier 2 folks usually have a fixed “device condition” flow before they’re allowed to touch the backend provisioning.
On AT&T, it typically goes in this order:
# Confirm issue scope - They ask about “only at home or multiple locations” (you already answered).
# Check signal strength - They’ll log what you see (you gave 3/4 bars).
# Check network indicator - LTE / 5GE / 5G (you answered “5GE”).
# Wi-Fi Calling state - They might have you turn it on or off to see if it changes behavior.
# Airplane Mode toggle - Just a quick on/off to “re-register” — even though you’ve done it before, they might ask again so it’s in their notes.
# Network reset or profile update check - They’ll confirm if you’ve done a Reset Network Settings (you already have).
# Power cycle / SIM reseat - They might ask you to reboot while Wi-Fi is off, or even reseat the SIM again (just humor them — it ticks a box in their system).

Once all that’s logged, then they’re “clear” to try:
* IMS/VoLTE reprovision
* Line rebuild / SIM re-association
* Push of carrier settings

If you want, I can give you a short “just in case” script for each of those pre-provisioning steps so you can answer quickly without derailing him. That way he’ll get to the backend fix faster.