Editing Radcom.co (section)

== Products and Services Offered ==
Radcom provides a suite of '''service assurance and customer experience management software''' tailored for communications service providers. Its solutions enable telecom operators to monitor network performance end-to-end, troubleshoot issues in real time, and ensure high quality of service for subscribers (Radcom Ltd. - Wikipedia). Radcom’s flagship platform is now '''RADCOM ACE''', a cloud-native, automated assurance and analytics platform for 4G and 5G networks (RADCOM Introduces an Innovative AI Solution as part of RADCOM ...). RADCOM ACE delivers capabilities such as real-time network monitoring, anomaly detection, and automated troubleshooting across both core and radio access network elements. It leverages advanced technologies like '''network function virtualization (NFV)''' and containerized microservices, allowing operators to deploy the assurance functions on standard cloud infrastructure (Radcom Ltd. - Wikipedia) (RADCOM : Launches Cloud-Native, Automated 5G Assurance on Amazon Web Services -August 31, 2021 at 04:31 pm IST | MarketScreener). In August 2020, Radcom introduced ACE with full support for 5G standalone networks, reflecting its focus on next-gen mobile networks (Radcom Ltd. - Wikipedia).

The company’s product suite (marketed as '''RADCOM Network Intelligence''') is composed of several key components: '''RADCOM Service Assurance''' (for end-to-end monitoring of voice, data, and messaging services), '''RADCOM Network Visibility''' (high-performance data capture and probing, including virtual probes or “vProbes”), and '''RADCOM Network Insights''' (analytics and reporting tools) (RADCOM : Launches Cloud-Native, Automated 5G Assurance on Amazon Web Services -August 31, 2021 at 04:31 pm IST | MarketScreener). Together, these tools give operators visibility into customer experience from the RAN (Radio Access Network) to the core network. Radcom’s software can pinpoint service degradations, correlate issues across network domains, and even provide geolocation analytics for pinpointing problem areas in the network (North American operator chooses Radcom to enhance RAN network service quality, 5G Evolution | TelecomTV) (North American operator chooses Radcom to enhance RAN network service quality, 5G Evolution | TelecomTV).

In addition to its core assurance platform, Radcom has developed new solutions that harness artificial intelligence. For instance, it launched '''RADCOM NetTalk™''' – a generative AI application that integrates with Amazon Web Services – to help operators automate customer issue analysis and network troubleshooting using AI-driven insights (RADCOM Announces Generative AI Application Support for AWS). Radcom has also built integrations with third-party systems; in early 2025 the company announced an integration with ServiceNow’s platform to automate service and complaint resolution workflows for telecom operators (RADCOM Announces Integration with ServiceNow to Automate ...). Overall, Radcom’s offerings are delivered as software (often deployable on the cloud or as Software-as-a-Service), which gives telecom customers flexibility to roll out network assurance on modern cloud environments and to scale monitoring capabilities on-demand. This focus on cloud-native, automated assurance for 5G has led Radcom to bill itself as “the leading 5G automated assurance expert” in the industry (About RADCOM).