Editing Openai/689d5536-2710-8008-9dd0-96de4530ae04 (section)

=== Assistant: Oof — if even 611 fails instantly, that’s basically proof you’re not attached to AT&T’s voice network at all right now. ===
Oof — if even 611 fails instantly, that’s basically proof you’re not attached to AT&T’s voice network at all right now.

That makes it almost certainly a carrier-side provisioning issue (or a SIM that’s no longer registered correctly), because 611 is a free, zero-credit-required call that should go through no matter what, as long as the phone has a valid voice registration.

At this point, you’ve got three realistic ways forward:

===== - Call 1-800-331-0500 from a friend’s phone or a landline. =====
* Have your AT&T account number and passcode ready.
* Tell them your AT&T phone can’t even dial 611 and you suspect a VoLTE/IMS provisioning failure.
* Ask for them to refresh/rebuild your line profile and re-provision the SIM.

===== - Bring your phone and ID. =====
* Tell them the SIM is likely bad or the profile is corrupted.
* Ask for a free SIM replacement and provisioning refresh — it’s quick and usually fixes cases like this.

===== - Borrow a nano-SIM from a working AT&T phone. =====
* If it works fine in your phone, the problem is definitely your SIM/account, not the phone hardware.

If you want, I can give you a quick “store visit” script that will get an AT&T rep to skip the usual “let’s reset your iPhone” dance and just give you a new SIM + reprovisioning immediately.
Do you want me to make that?