Editing Openai/69747241-1550-8008-8dcb-0501d3d7b74a (section)

=== Assistant: Here’s what I found regarding existing SAP Customer Influence / Improvement requests related to changing or customizing… ===
Here’s what I found regarding existing SAP Customer Influence / Improvement requests related to changing or customizing the text shown in the SAP Fiori My Inbox (workflow task titles/descriptions) — not just the email templates.

===== 🔎 *1. SAP Customer Influence (Improvement Request) system exists =====

SAP provides an official Customer Influence site where customers can submit and vote on improvement ideas for SAP products. You can browse / submit ideas here:
👉 SAP Customer Influence — SAP Community page for influence requests and ideas submission. community.sap.com<ref>{{cite web|title=community.sap.com|url=https://community.sap.com/t5/c-khhcw49343/Customer%2BInfluence/pd-p/93614f30-275b-46cd-9926-6b182a992d70|publisher=community.sap.com|access-date=2026-01-24}}</ref>

However:
* I didn’t find a published Customer Influence item that’s publicly accessible showing “Inbox task text customization” already logged (likely because ideas are only visible once you’re logged into the official Customer Influence portal).
* Many SAP Community discussions point out the same lack of customization for My Inbox task text — which strongly suggests that no standard published influence entry exists or that it has low vote count visibility. community.sap.com<ref>{{cite web|title=community.sap.com|url=https://community.sap.com/t5/technology-blog-posts-by-members/s-4-flexible-workflow-myinbox-custom-text-without-code-hands-on/ba-p/13446842|publisher=community.sap.com|access-date=2026-01-24}}</ref>

===== 📌 What we do know historically =====

There used to be influence activity around Flexible Workflow configuration, including output/notification improvements (from older SAP Customer Connection docs), but these were general and did not specifically cover changing the inbox text. One example from SAP Customer Connection content shows Flexible Workflow configuration requests in Customer Influence scoring / portfolio tracking — but without specific detail, and not obviously tied to My Inbox text. riscomp.ch<ref>{{cite web|title=riscomp.ch|url=https://www.riscomp.ch/wp-content/uploads/2018/10/Selection-Call_PCRM-2018_EN.pdf|publisher=riscomp.ch|access-date=2026-01-24}}</ref>

===== 📌 Why you might not see an existing item =====

If there is an existing influence request specific to workflow inbox text, it may be:
* Logged under a different label (e.g., “improve workflow notification / task context UI”, “enhance My Inbox content flexibility”, etc.)
* Only visible when logged in to Customer Influence with an SAP ID
* Not yet picked up for voting (not enough traction)

SAP’s Customer Influence system generally categorizes ideas based on product area — so something like “S/4HANA Cloud → Workflow → Inbox text/content” would be the right spot.

==== 🛠 What you can do right now ====

Here’s how you can find and/or raise a strong influence request for this specific gap:

===== ✅ Search existing requests (SAP Customer Influence portal) =====
# Log in with your SAP Support / S-User or Community ID here: 🡒 Customer Influence page (search for inbox, Fiori Workflow, My Inbox text) community.sap.com<ref>{{cite web|title=community.sap.com|url=https://community.sap.com/t5/c-khhcw49343/Customer%2BInfluence/pd-p/93614f30-275b-46cd-9926-6b182a992d70|publisher=community.sap.com|access-date=2026-01-24}}</ref>
# Use keywords like: - “My Inbox task title customization” - “Flexible Workflow inbox label” - “Workflow approval message customization” - “S/4HANA Cloud My Inbox context text”

If an idea already exists, you can vote on it. More votes = higher priority for SAP.

==== 📝 How to write a strong influence request ====

If no relevant idea exists yet, here’s a template you can use when submitting:

Title:
Enhance SAP My Inbox: Customer-configurable task title/description in Fiori workflows

Description:
Currently in SAP S/4HANA Cloud Flexible Workflow the email subject/body can be customized via Maintain Email Templates, but the text shown in the My Inbox task title/summary cannot be adjusted by business/configuration users. This limits approver efficiency and causes additional clicks to understand context.

Business Value:
* Improvement in manager and approver productivity
* Reduction in approval cycle time
* Better context at a glance reducing errors
* Less dependency on emails for understanding work items

Example:
Allow templated fields (like WBS, line items, variances) in the task header text in Fiori My Inbox similar to email templates.

Then submit under S/4HANA Cloud → Workflow / Inbox UI.

==== 💡 Why this matters ====

This is a very common pain point in SAP workflow adoption — especially for procurement and finance teams that process many tasks daily with limited context in the inbox. Many community members have asked about it, even if not all have formal influence requests yet. community.sap.com<ref>{{cite web|title=community.sap.com|url=https://community.sap.com/t5/technology-blog-posts-by-members/s-4-flexible-workflow-myinbox-custom-text-without-code-hands-on/ba-p/13446842|publisher=community.sap.com|access-date=2026-01-24}}</ref>

==== ❓Next step for me ====

If you’d like, I can help craft a ready-to-paste influence request text tailored for S/4HANA Cloud Public Edition (e.g., including business value and field examples like PR number, WBS etc.) — just let me know!