Editing Openai/68779334-99c0-8006-be2d-9598b5da4352 (section)

=== Assistant: Here are the key legal provisions under Egyptian Law that Talabat may be violating by charging both a service fee and a… ===
Here are the key legal provisions under Egyptian Law that Talabat may be violating by charging both a service fee and a delivery fee—'''without clear, justified breakdowns or added value''':

===== - '''Guarantee of accurate pricing & information''': Article 2 protects your right to “access accurate data and information on purchased goods and services” including all associated costs talabat.com<ref>{{cite web|title=talabat.com|url=https://www.talabat.com/egypt/terms|publisher=talabat.com|access-date=2025-12-01}}</ref>pnu.edu.sa<ref>{{cite web|title=pnu.edu.sa|url=https://pnu.edu.sa/ar/Departments/ScientificSocieties/SaudiArtDesignJournal/Documents/2024/%D8%A7%D9%84%D9%85%D8%AC%D9%84%D9%87%20%D8%A7%D9%84%D8%B9%D8%AF%D8%AF%203%20%D8%A7%D9%84%D9%85%D8%AC%D9%84%D8%AF%204%20-%28%D8%AF%D9%8A%D8%B3%D9%85%D8%A8%D8%B1%202024%29.pdf|publisher=pnu.edu.sa|access-date=2025-12-01}}</ref>unescwa.org<ref>{{cite web|title=unescwa.org|url=https://www.unescwa.org/sites/default/files/inline-files/ABLF-2023-consumer-CP-Egypt-english.pdf|publisher=unescwa.org|access-date=2025-12-01}}</ref>. =====
* '''Requirement for transparency before purchase''': Article 37 mandates that all fees—such as delivery, service, or other charges—must be '''clearly and explicitly disclosed before finalizing a contract''' .
* '''No misleading or unfair commercial practices''': Suppliers are prohibited from hidden fees or practices that mislead consumers, ensuring all additional charges are visible and justified unescwa.org<ref>{{cite web|title=unescwa.org|url=https://www.unescwa.org/sites/default/files/inline-files/ABLF-2023-consumer-CP-Egypt-english.pdf|publisher=unescwa.org|access-date=2025-12-01}}</ref>.

===== - Talabat takes commissions from restaurants (a percentage of every order) ''and'' charges customers a service fee. =====
* If both charges are for the same underlying service (order processing/delivery), this can be seen as '''double charging''' without justified differentiation—a violation of the principle against unfair enrichment in Law 181/2018 talabat.com<ref>{{cite web|title=talabat.com|url=https://www.talabat.com/egypt/terms|publisher=talabat.com|access-date=2025-12-01}}</ref>unescwa.org<ref>{{cite web|title=unescwa.org|url=https://www.unescwa.org/sites/default/files/inline-files/ABLF-2023-consumer-CP-Egypt-english.pdf|publisher=unescwa.org|access-date=2025-12-01}}</ref>.

===== If Talabat fails to: =====
# Clearly explain the separate purpose of the service fee (e.g., payment processing, platform operations, insurance),
# Display that fee transparently before checkout, and
# Provide a genuine added value to justify it —

then they are likely violating Articles 2 and 37, and possibly engaging in unfair commercial practice under the same law.

===== - You are entitled by law to: - A full breakdown of all fees. - Transparency about what each fee covers. - The ability to contest any unexplained or redundant fee. =====
* You have the right to file a complaint with the Consumer Protection Agency (جهاز حماية المستهلك), referencing these specific provisions of Law 181/2018.

===== Would you like help drafting a formal complaint citing these articles? Or would you like guidance on how to escalate this legally or publicly to put pressure on Talabat? Let me know—I’m here to help. =====